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SiteCentric Logo

The Platform

Site Success

About

SiteCentric Logo

Aug 22, 2024

New Feature Alert: Live Chat Support with AI-Powered Knowledge Base Now Live on SiteCentric CTMS!

The launch of our brand-new Real-Time Chat Support feature

Florin Petrutiu

Chief Information Officer

🚀 New Feature Alert: Real-Time Chat Support with AI-Powered Knowledge Base Now Live on SiteCentric CTMS! 🎉

We’re thrilled to announce the launch of our brand-new Real-Time Chat Support feature, now integrated directly into the SiteCentric CTMS platform! 💻💬

At SiteCentric, we’re all about empowering you to work smarter, not harder. That’s why we’ve combined the power of real-time chat with an AI-enabled knowledge base, designed to bring you the answers you need, exactly when you need them.

🌟 What’s New?

🔍 Instant Answers at Your Fingertips
Our AI-powered knowledge base is continuously learning and evolving, so it can instantly provide you with accurate information, troubleshooting steps, and best practices—no need to leave the platform.

💬 Seamless In-App Experience
The new chat support feature is embedded directly within the SiteCentric CTMS, so you can get the help you need without disrupting your workflow. Whether you’re setting up a new study, managing site data, or navigating the dashboard, support is just a click away.

🚀 Faster Problem Resolution
Our AI-driven system is designed to quickly understand and address your queries, escalating to a live support agent when necessary, ensuring your issues are resolved faster than ever.

📚 Always Updated, Always Reliable
The AI-enabled knowledge base is regularly updated with the latest information and insights, so you can trust that you’re getting the most current and relevant support.

🔥 Why You’ll Love It:

  • Save Time: No more hunting through FAQs or waiting on hold—get the answers you need in real-time.

  • Boost Efficiency: Keep your focus on what matters by accessing support directly within the platform.

  • Improve Outcomes: With faster support, you can spend less time troubleshooting and more time advancing your research.

Ready to Experience the Future of Support? 🚀

Log in to SiteCentric CTMS today and try out the new real-time chat support feature! We’re confident it will transform the way you manage your clinical trials and streamline your workflows.

As always, your feedback is invaluable. Let us know how the new feature is working for you and how we can continue to improve your experience.

#SiteCentric #AI #CustomerSupport #ClinicalTrials #Innovation #Efficiency #RealTimeChat #NewFeature

Aug 22, 2024

New Feature Alert: Live Chat Support with AI-Powered Knowledge Base Now Live on SiteCentric CTMS!

The launch of our brand-new Real-Time Chat Support feature

Florin Petrutiu

Chief Information Officer

🚀 New Feature Alert: Real-Time Chat Support with AI-Powered Knowledge Base Now Live on SiteCentric CTMS! 🎉

We’re thrilled to announce the launch of our brand-new Real-Time Chat Support feature, now integrated directly into the SiteCentric CTMS platform! 💻💬

At SiteCentric, we’re all about empowering you to work smarter, not harder. That’s why we’ve combined the power of real-time chat with an AI-enabled knowledge base, designed to bring you the answers you need, exactly when you need them.

🌟 What’s New?

🔍 Instant Answers at Your Fingertips
Our AI-powered knowledge base is continuously learning and evolving, so it can instantly provide you with accurate information, troubleshooting steps, and best practices—no need to leave the platform.

💬 Seamless In-App Experience
The new chat support feature is embedded directly within the SiteCentric CTMS, so you can get the help you need without disrupting your workflow. Whether you’re setting up a new study, managing site data, or navigating the dashboard, support is just a click away.

🚀 Faster Problem Resolution
Our AI-driven system is designed to quickly understand and address your queries, escalating to a live support agent when necessary, ensuring your issues are resolved faster than ever.

📚 Always Updated, Always Reliable
The AI-enabled knowledge base is regularly updated with the latest information and insights, so you can trust that you’re getting the most current and relevant support.

🔥 Why You’ll Love It:

  • Save Time: No more hunting through FAQs or waiting on hold—get the answers you need in real-time.

  • Boost Efficiency: Keep your focus on what matters by accessing support directly within the platform.

  • Improve Outcomes: With faster support, you can spend less time troubleshooting and more time advancing your research.

Ready to Experience the Future of Support? 🚀

Log in to SiteCentric CTMS today and try out the new real-time chat support feature! We’re confident it will transform the way you manage your clinical trials and streamline your workflows.

As always, your feedback is invaluable. Let us know how the new feature is working for you and how we can continue to improve your experience.

#SiteCentric #AI #CustomerSupport #ClinicalTrials #Innovation #Efficiency #RealTimeChat #NewFeature

Aug 22, 2024

New Feature Alert: Live Chat Support with AI-Powered Knowledge Base Now Live on SiteCentric CTMS!

The launch of our brand-new Real-Time Chat Support feature

Florin Petrutiu

Chief Information Officer

🚀 New Feature Alert: Real-Time Chat Support with AI-Powered Knowledge Base Now Live on SiteCentric CTMS! 🎉

We’re thrilled to announce the launch of our brand-new Real-Time Chat Support feature, now integrated directly into the SiteCentric CTMS platform! 💻💬

At SiteCentric, we’re all about empowering you to work smarter, not harder. That’s why we’ve combined the power of real-time chat with an AI-enabled knowledge base, designed to bring you the answers you need, exactly when you need them.

🌟 What’s New?

🔍 Instant Answers at Your Fingertips
Our AI-powered knowledge base is continuously learning and evolving, so it can instantly provide you with accurate information, troubleshooting steps, and best practices—no need to leave the platform.

💬 Seamless In-App Experience
The new chat support feature is embedded directly within the SiteCentric CTMS, so you can get the help you need without disrupting your workflow. Whether you’re setting up a new study, managing site data, or navigating the dashboard, support is just a click away.

🚀 Faster Problem Resolution
Our AI-driven system is designed to quickly understand and address your queries, escalating to a live support agent when necessary, ensuring your issues are resolved faster than ever.

📚 Always Updated, Always Reliable
The AI-enabled knowledge base is regularly updated with the latest information and insights, so you can trust that you’re getting the most current and relevant support.

🔥 Why You’ll Love It:

  • Save Time: No more hunting through FAQs or waiting on hold—get the answers you need in real-time.

  • Boost Efficiency: Keep your focus on what matters by accessing support directly within the platform.

  • Improve Outcomes: With faster support, you can spend less time troubleshooting and more time advancing your research.

Ready to Experience the Future of Support? 🚀

Log in to SiteCentric CTMS today and try out the new real-time chat support feature! We’re confident it will transform the way you manage your clinical trials and streamline your workflows.

As always, your feedback is invaluable. Let us know how the new feature is working for you and how we can continue to improve your experience.

#SiteCentric #AI #CustomerSupport #ClinicalTrials #Innovation #Efficiency #RealTimeChat #NewFeature

Browse Our Resources

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Redefining Clinical Trial Operations Through Site-Focused Innovation

Celebrating CNS Healthcare’s 2025 SCRS Standout Award

Oct 8, 2025

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Oct 8, 2025

Redefining Clinical Trial Operations Through Site-Focused Innovation

SiteCentric Announces Another Industry First: AI Protocol Feasibility Review

Sep 23, 2025

Accelerating Protocol Review with Automated Summaries

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Sep 23, 2025

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Sep 23, 2025

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SiteCentric Introduces AI Study Builder

Sep 11, 2025

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See the SiteCentric Platform Up Close

Schedule a quick discovery call to get your questions answered and see a personalized demo based on what you’re looking for.

All Rights Reserved © 2025 SiteCentric.

SiteCentric, SiteCentric CTMS, and SiteCentric Clinical Trial Management Software and affiliated logos are registered trademarks owned by Clinical Neuroscience Solutions, Inc. d/b/a SiteCentric.

All other trademarks, names, and logos referenced on the SiteCentric website are the property of their respective owners. Any use of third-party trademarks is for identification and informational purposes only and does not imply any affiliation, endorsement, or sponsorship by those third parties.

All Rights Reserved © 2025 SiteCentric.

SiteCentric, SiteCentric CTMS, and SiteCentric Clinical Trial Management Software and affiliated logos are registered trademarks owned by Clinical Neuroscience Solutions, Inc. d/b/a SiteCentric.

All other trademarks, names, and logos referenced on the SiteCentric website are the property of their respective owners. Any use of third-party trademarks is for identification and informational purposes only and does not imply any affiliation, endorsement, or sponsorship by those third parties.

All Rights Reserved © 2025 SiteCentric.

SiteCentric, SiteCentric CTMS, and SiteCentric Clinical Trial Management Software and affiliated logos are registered trademarks owned by Clinical Neuroscience Solutions, Inc. d/b/a SiteCentric.

All other trademarks, names, and logos referenced on the SiteCentric website are the property of their respective owners. Any use of third-party trademarks is for identification and informational purposes only and does not imply any affiliation, endorsement, or sponsorship by those third parties.